Shipping Policy
Thank you for choosing to visit and shop with London Glamour. Below, you will find the terms and conditions that form our Shipping Policy.
At London Glamour, our goal is to offer clear and transparent estimates for processing and delivery times. While we focus on efficiency, we are a dedicated team constantly working toward perfection.
How to Place an Order
For security purposes, we do not accept orders over the phone. To place an order, please follow these steps:
- Navigate to the product page of the item you'd like to purchase.
- Select the quantity and click "Add to Cart."
- You’ll be prompted to create an account or log into your existing account.
- During checkout, review or enter your shipping address and payment details.
- Complete the order by confirming the details and proceeding to checkout.
Shipping Rates and Delivery Times
| Rate Name | Processing Time (Mon-Fri) | Transit Time (Mon-Fri) | Shipping Cost |
|---|---|---|---|
| Free Shipping | 1 - 3 Business Days | 4 - 9 Business Days | Free |
Order Cut-off Time: 17:00 GMT (London Time)
Delivery and Processing Overview
- Order Cut-off Time: 17:00 GMT (London Time)
- Processing Time: 1 to 3 business days (Monday to Friday)
- Delivery Time: 4 to 9 business days (Monday to Friday)
- Total Estimated Delivery Time: 5 to 12 business days (Processing + Delivery)
International Shipping Policy
We provide shipping services both within the UK and internationally. Delivery times for international orders may vary depending on the location and customs processing.
Our Shipping Partners
- Royal Mail
- DPD
- Parcelforce
Tracking Information
Once your order is shipped, you will receive an email containing your tracking number. To track your order:
- Click the "View Order Status" link in the email to go directly to the tracking page.
- Alternatively, copy the tracking number from the email and visit the courier’s website (DHL or BRT Bartolini) for real-time updates.
Incorrect Address
Once an order has been shipped, the shipping address cannot be modified. If a package is returned due to an incorrect or incomplete address provided by the customer, we regret to inform you that we cannot issue a full or partial refund. The responsibility for ensuring the accuracy of the shipping details lies with the customer.
In such cases, we can only offer to reship the order. We strongly advise all customers to carefully review their shipping address before completing their purchase. While we take utmost care in processing and verifying orders, we cannot be held liable for errors related to incorrect shipping addresses, payment details, or other inaccuracies provided at checkout.
To avoid any delivery issues, please double-check all order details before finalizing your purchase.
Order Cancellation
Customers can request to cancel their order within 60 minutes of placing their order. After this period, we will begin processing orders immediately to ensure on-time delivery.
Address Change
If your order has not yet been shipped, you can request an address change by contacting our customer service at Support@London-Glamour.com. Once an order has been dispatched, we cannot guarantee changes to the shipping address.
CONTACT INFORMATION
Company name: London Glamour (Part of New Gloval Vision Limited)
Address: Hemelvuur 11, 3454SP Utrecht, Netherlands
Email: Support@London-Glamour.com
Telephone: + 44 (20) 37699810
We will try to answer your e-mail within 24 hours.
Customer service opening hours:
Mon-Fri: 09:00 - 21:00
Sun-Sun: 09:00 - 18:00